All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and Paypal.
We currently offer prices for customers depending on their area of residence.
You can choose to pay using MasterCard, VISA, and PayPal.
When a shipment is sent to your country, the local customs office may charge fees.
Any individual 18 years of age and legally allowed to shop needs to use a valid credit/debit card (VISA / MASTER CARD) issued by an authorized bank.
Shipping & Delivery & Packaging
We will send you a 'shipping confirmation email with a tracking number as soon as your order has been sent.
Please check our shipping and payment page although it can take longer during busy periods such as holidays and sales Shipping Policy.
If the item has not been collected by our courier, we will do our best to update your preferred address, but we cannot guarantee it. Once the item is shipped, unfortunately, we are unable to change the delivery address at that point. Please contact us as soon as possible at support@aegenda.com.
We do not cover the cost of customs, duties, and taxes that are regulated and issued by our government.
Our distribution warehouses are following the guidance set out by the local government to make sure the team is in a safe working environment. This includes providing hand sanitizer, implementing social distancing guidelines, and enhancing cleaning routines. Plus, we’re using eco-friendly plastic and our couriers will continue to take the necessary precautions when delivering your order to minimize any chance of spreading the virus.
The delivery company will leave a letter to say they called and were unable to deliver and that they will try again the following working day as well as an SMS and email If the 2nd delivery attempt is unsuccessful, they will try to contact you and rearrange another delivery time, you will receive an email with each and every step, and if you facing any issues with your order, Please contact us at support@aegenda.com.
If you are shopping in a different location to where you would like your items delivered, you can always change this at the top of the web page, where it shows ‘A FLAG SIGN’. Please note that all the prices, delivery times, and delivery charges will be adjusted depending on the country you would like your items shipped.
While your order is being packed and processed, you’ll see your Order steps. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can check every step.
Your order will be carefully prepared in a protective package, branded boxes, dust bags, or cases.
yes, you can in the checkout step request it as a gift.
Returns & Refunds & Warranty
We accept returns within 4 days from the delivery date. Yes, customers are responsible for the cost of shipping returns back to us. The refund timeframe takes Up to 7-30 WORKING DAYS depending on your location for more information please check out the return policy.
In case of Cancellation, Refunds of payments charged to the Cardholders's debit/ credit card will only be credited back to the Cardholder's debit/ credit card account time depending on your payment provider.
Our warehouse team will process all returns within 7-10 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10-20 days to credit on your account statement, depending on your card issuer.
yes, we do. Our Warranty card is delivered with the order, and you will find out how to use it right, in terms of facing any issue please send us an email at support@aegenda.com 10 days from the purchase date, We will review the product's condition and give you feedback within 2-5 days based on our quality control management team.
In case you want to exchange an item with a different size or color, please return it and place a new order.
Sizes Inquiries
You can find our full-size guide online here which includes a size conversion chart, measurements per size, and information on how to compare your measurements. If you are unsure.
Unfortunately, We don't offer reservations.
To be notified about a sold-out item being back in stock, go to the product information size page. Select your size on the menu and choose the size you want, then enter your email address and the size you need.
Promotion
You will find an additional discount code to add in the payment step.
Yes, we offer discounts during sale periods. Please sign up for our newsletter to be the first to know and receive all promotions.
Login Help
If you have forgotten your password or have been locked out of your account, you can request a reset link here. If you need any further assistance, our customer service team will be happy to help.
Proceed a quick checkout for quick orders Order History - Review details of your Order Saved Address.
We will only keep your data as long as you are an active customer. However, if you wish to delete your account, please send us an email on support@aegenda.com.
If we have not answered your questions, please email
